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erratio comments on Open thread for December 9 - 16, 2013 - Less Wrong Discussion
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Thanks! And out of curiosity, does the first book have much data backing it? The author's credentials seem respectable so the book would be useful even if it relied on mostly anecdotal evidence, but if it has research backing it up then I would classify it as something I need (rather than ought) to read.
Thirded. The most helpful part for me was internalising the idea that even annoying/angry/etc outbursts are the result of people trying to get their needs met. It may not be a need I agree with, but it gives me better intuition for what reaction may be most effective.