fubarobfusco comments on [meta] Policy for dealing with users suspected/guilty of mass-downvote harassment? - Less Wrong Discussion
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My impression is that real-names-and-faces systems incentivize everyone to play to their expected audience's biases, not to be nice. If the audience enjoys being nasty to someone, real-names-and-faces systems strongly disincentivize expressions of toleration.
The very nastiest trolls I've encountered really just do not give a shit. Name, address, phone number, all publicly available.