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Gunnar_Zarncke comments on November 2014 Media Thread - Less Wrong Discussion
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Why did you call the Google article "exit, voice, and loyalty"? That's the title of a book by Hirschman and on first skimming it seems to be related but I don't understand why exactly you chose that line.
I'm implying that Hirschman's classification offers some insight into the dynamics of that incident; if you aren't familiar with it, it's probably an opaque allusion. (I wouldn't say it's a great book: it's a good trichotomy, but it doesn't really merit a whole book and would be better off as an article. On the other hand, it's not a very long book.)