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Lumifer comments on Open Thread, May 18 - May 24, 2015 - Less Wrong Discussion

4 Post author: Gondolinian 18 May 2015 12:01AM

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Comment author: John_Maxwell_IV 18 May 2015 01:03:37PM *  11 points [-]

In my view, you're asking the wrong question. The major contributors are doing great; they have attracted their own audiences. A better question might be: how can LW grow promising new posters in to future major contributors (who may later migrate off the platform)?

I had some ideas that don't require changing the LW source that I'll now create polls for:

Should Less Wrong encourage readers to write appreciative private messages for posts that they like?

Should we add something to the FAQ about how having people tear your ideas apart is normal and expected behavior and not necessarily a sign that you're doing anything wrong?

Should we add something to the FAQ encouraging people to use smiley faces when they write critical comments? (Smiley faces take up very little space, so don't affect the signal-to-noise-ratio much, and help reinforce the idea that criticism is normal and expected. The FAQ could explain this.)

We could start testing these ideas informally ASAP, make a FAQ change if polls are bullish on the ideas, and then announce them more broadly in a Discussion post if they seem to be working well. To keep track of how the ideas seem to be working out, people could post their experiences with them in this subthread.

Submitting...

Comment author: Lumifer 18 May 2015 04:15:16PM 8 points [-]

Should we add something to the FAQ

Does anyone read the FAQ? Specifically, do the newbies look at the FAQ while being in the state of newbiedom?

Comment author: Vaniver 18 May 2015 07:23:07PM 3 points [-]

Does anyone read the FAQ? Specifically, do the newbies look at the FAQ while being in the state of newbiedom?

At least some do. In general, we could improve the onboarding experience of LW.

Comment author: Lumifer 18 May 2015 07:35:43PM *  5 points [-]

In general, we could improve the onboarding experience of LW.

"Hello, I see you found LW. Here is your welcome package which consists of a first-aid trauma kit, a consent form for amputations, and a coupon for a PTSD therapy session..."

X-)

Comment author: Error 18 May 2015 07:55:29PM 4 points [-]

...and a box of paperclips.

Comment author: Lumifer 18 May 2015 08:36:14PM 3 points [-]

...and a box of paperclips

...please don't use it to tease resident AIs, it's likely to end very very badly...

Comment author: John_Maxwell_IV 19 May 2015 03:22:41AM 0 points [-]

What concrete actions could we take to improve the onboarding experience?

Comment author: Vaniver 19 May 2015 02:23:32PM 0 points [-]

I imagine there are UI design best practices, like watching new users try out the site, that could be followed. A similarly serious approach I've seen is having a designated "help out the newbie" role, either as someone people are encouraged to approach or specifically pairing mentees with mentors.

Both of those probably cost more than they deliver. A more reasonable approach would be having two home pages: one for logged-in users that probably links to /r/all/new (or the list version), and one for new users that explains more about LW, and maybe has a flowchart about where to start reading based on interests.

Comment author: John_Maxwell_IV 19 May 2015 02:40:01PM 0 points [-]

So the homepage already explains some stuff about LW. What do you think is missing?

I'd guess we can get 80% of the value of a flowchart with some kind of bulleted question/recommendation list like the one at http://lesswrong.com/about/ Maybe each bullet should link to more posts though? Or recommend an entire sequence/tag/wiki page/something else? And the bullets could be better chosen?

Comment author: Romashka 18 May 2015 07:10:20PM 2 points [-]

...yes.

Comment author: John_Maxwell_IV 19 May 2015 03:21:02AM *  1 point [-]

It's linked to from the About page. Scroll to the bottom and you can see it has over 40,000 views: http://wiki.lesswrong.com/wiki/FAQ But it's not among the top 10 most viewed pages on the LW wiki: http://wiki.lesswrong.com/wiki/Special:Statistics So it seems as though the FAQ is not super discoverable.

It looks like the About page has been in approximately its current form since September 2012, including the placement of the FAQ link. For users who have discovered LW since September 2012, how have you interacted with the FAQ?

If you spent time reading it, did you find it useful?

Should we increase its prominence by linking to it from the home page too?

Submitting...

Comment author: [deleted] 19 May 2015 11:37:35AM 1 point [-]

I went directly to the sequences, not sure why. Probably the sheer size of the list of contents was kind of intimidating.

Comment author: John_Maxwell_IV 19 May 2015 01:07:47PM 0 points [-]

"the sheer size of the list of contents" - hm? What are you referring to?

Comment author: [deleted] 19 May 2015 01:17:12PM 0 points [-]

The FAQ

Comment author: John_Maxwell_IV 19 May 2015 01:29:44PM 0 points [-]

I figure an exhaustive FAQ isn't that bad, since it's indexed by question... you don't have to read all the questions, just the ones you're interested in.

Comment author: [deleted] 19 May 2015 01:32:52PM 0 points [-]

No, it is not bad at all. But it does what it says on the tin, answers questions. When starting with LW from zero there are no questions yet or not many, but more like exploration.