Human factors research seems very relevant to rationality

casebash

"The science of “human factors” now permeates the aviation industry. It includes a sophisticated understanding of the kinds of mistakes that even experts make under stress. So when Martin Bromiley read the Harmer report, an incomprehensible event suddenly made sense to him. “I thought, this is classic human factors stuff. Fixation error, time perception, hierarchy.”

It’s a miracle that only ten people were killed after Flight 173 crashed into an area of woodland in suburban Portland; but the crash needn’t have happened at all. Had the captain attempted to land, the plane would have touched down safely: the subsequent investigation found that the landing gear had been down the whole time. But the captain and officers of Flight 173 became so engrossed in one puzzle that they became blind to the more urgent problem: fuel shortage. This is called “fixation error”. In a crisis, the brain’s perceptual field narrows and shortens. We become seized by a tremendous compulsion to fix on the problem we think we can solve, and quickly lose awareness of almost everything else. It’s an affliction to which even the most skilled and
experienced professionals are prone..."

I don't believe that I've heard fixation error or time perception mentioned on Less Wrong. The field of human factors may be something worth looking into more.

When a plane reports a problem, I assume that there is a bunch of data being sent out to FAA controllers, and that basically the plane suddenly shows up as a big problem in the control room.

So basically I am wondering why it is the crew's responsibility to fix any problem that shows up? I mean it would seem that these kind of fast diagnosis problems are best solved by a control room with a bunch of engineers, AI software, etc. The crew's role should be minimal (I'm of course assuming good network connectivity, but that seems reasonable at this point).

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Human factors research seems very relevant to rationality

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Human factors research seems very relevant to rationality

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