You missed the point entirely. 'Listening to their (own) hearts' is not empathy, it's just giving credibility to your instinctive beliefs, regardless of wether they have a basis or not. How is believing that everyone is connected by a network of magical energy tethers and acting according to that any different than believing that my soul will be saved if I massacre 40 people and acting on that?

The only difference is the actual acts that you take due to the beliefs. Mind you, it's a very important difference, but the quote is not talking about that, it's talking about beliefs themselves and using them as a sufficient justification for acts.