If anyone else is interested in them, I'm willing to score, count, and/or categorize the responses to the "Changes in Routine" and "What Different" questions.
However, I've started to try and develop a scheme for the former... and I've hit twenty different categories (counting subcategories) and will probably end up with 5-10 more if I don't prune them down.
What sort of things do you think might be interesting to look for?
(Though I haven't started to do work on paper, the latter seems like a much simpler problem. However, if you have thoughts on the selection of bins, please share them.)
(As a note: I would be able to modify the .xls or such, but some one else would have to do the stats; I haven't developed practical skills in that field yet, so the turnaround time would be awful.)
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True, but to what extent? My impression is that it's very unlikely that it backfires. I imagine it being used primarily in situations where it's pretty obvious (if you thought about it) that the person means one thing, but that they're just being imprecise with their words.
I think that only one attempt would ever be made. In a face-to-face conversation, you'd probably just ask them to clarify. In an online one, if someone says, "I think you meant A, so X." and they're wrong, you'd just respond by saying, "no, I meant B".
To paraphrase adamzerner...
While most of my communication experience is from my past role as a moderator of a youth-dominated engineering forum, and so is somewhat unusual, I believe that the expected value is in fact highly positive.
I think this is mostly because: * It's a pretty cheap technique to implement - you can simply paraphrase the person you are responding to, rather than directly quoting. (As I did in this post)
Same function and justification as checksums, I suppose...
On the other hand, if you are only 50% sure what the other person meant, I found it was better to simply let them know that they were obscure.