Comment author: SilasBarta 16 February 2010 11:52:33PM *  -3 points [-]

That's not a good comparison: most people don't know how to grow corn and navigate the corn subsidy system (and it's largely set up to prevent newcomers from getting in on the action), while most everyone knows how to use and gain legal access to the roads.

A better example would be if someone sold you the service of (in the pre-net days) researching a topic at the library for you and writing a report about it. Say that Bob does this for a living. Would you say that publically funded libraries are subsidizing Bob?

If so, it's only in a trivial sense: a public benefit is funded by everyone and provided to everyone. Bob just makes a more profitable use than you do, and you're just as capable of going to the library yourself and looking these things up. (modulo comparative advantage &c.)

Comment author: Chronos 17 February 2010 07:41:11AM *  1 point [-]

FWIW, I agree with wnoise, public funding of a library is a subsidy for the users of the library. If publicly funded libraries didn't exist, privately funded ones would, and those privately funded libraries would charge people money just as surely as a privately funded museum charges admissions. (And they'd probably have a "Second Tuesday of the month is free" special, much like a museum.)

Note: when I say something is a "subsidy" I am attempting to state a fact, not attempting to make a moral judgment. In the specific case of a public library, I think they're overdone and a bit of an applause light but ultimately a good use of community tax dollars. But if something costs tax dollars, and it does not benefit the people taxed in proportion to the amount of tax taken from them, then this is the thing that I am referring to when I use the label "subsidy". (The matter is, of course, complicated because "benefit" is much more nebulous than "direct benefit".)

Comment author: SilasBarta 16 February 2010 11:27:04PM 0 points [-]

Are you Kevin Carson in disguise? ;-)

I've never understood the "IHS subsidizes Wal-Mart" argument. It would only be a subsidy if WM got access to it on preferential terms to the rest of us. But they don't. Whatever use of the IHS they make, everyone else had the same opportunity. It's not like WM stupidly built up their whole infrastructure and then one day said, "Oh crap! This will be an utter failure unless there's a free interstate highway system! Quick! Government! Build it with other people's money!"

You calculation holds for anyone that uses large trucks, not just Wal-mart.

Finally, though you may be able to show that trucks do not pay their share of upkeep, I still think the existing IHS management is a net burden to WM. If it were privately run, you could buy higher priority for your trucks. As it stands now, a truck has the same right to a chunk of the road as a random mouth-breather (or set of them taking the same space). In a privately run system, WM could pay for privileged access at critical times, eliminating significant uncertainty from their distribution network, and thus allowing them to operate even more efficiently.

It's not at all clear that the unborne cost exceeds this potential benefit.

Comment author: Chronos 17 February 2010 07:18:08AM *  2 points [-]

I've never understood the "IHS subsidizes Wal-Mart" argument. It would only be a subsidy if WM got access to it on preferential terms to the rest of us. But they don't. Whatever use of the IHS they make, everyone else had the same opportunity. It's not like WM stupidly built up their whole infrastructure and then one day said, "Oh crap! This will be an utter failure unless there's a free interstate highway system! Quick! Government! Build it with other people's money!"

Of course. The subsidy is implicit in the system, rather than explicit. It'd be quite the rare Wal-mart executive who could even have the conscious thought even flit across his mind. But a subsidy doesn't cease to become a subsidy merely because no one is lobbying (either for it or against it). While lobbying and subsidy correlate, neither is the exclusive cause of the other.

But the fact remains that Wal-mart's business model relies on the fact that it can consume the highway system as a good, and do so in vast disproportion to the actual price paid for that good. If they had to pay in proportion to their actual consumption, they would not be profitable under their current model. (There may well be another model where they would be profitable, in a counterfactual world where highway use were metered. But, if counterfactual bets made coherent sense, I would bet money that Wal-mart's model in that world would include much greater use of rail.)

It is immaterial whether or not Wal-mart's executives consciously recognize the premises underlying their model: namely, that shipping via truck excludes the cost of the highway. It is immaterial whether or not Congressional representatives consciously recognized that funding the Interstate system without metering would invent the trucking industry. The fact is, Congress did fund the Interstate system, they did invent the trucking industry, and Wal-mart does rely on the trucking industry axiomatically.

This is one of those situations where evolutionary interdependencies and stare decisis (rather, the legislative counterpart thereof) conspire to create a lose-lose situation. Horn one: start charging for the highway system and thus destroy one industry, harm a bunch of others, and cause prices to spike for a decade or more. But maybe, twenty years from now, the infrastructure will be in place such that the economy is more efficient than it would have been otherwise. Horn two: continue paying for the highway system with federal taxes and thus penalize individuals for the benefit of a handful of large corporations, encourage people to own cars and avoid public transit, and destroy the viability of long-distance passenger rail even though it's far more cost- and energy-efficient in the long run. But at least nobody loses their job in the meantime.

Comment author: Chronos 16 February 2010 02:51:58AM *  0 points [-]

And on the timescale of 5 or even 10 years, he may even be right. Yay for him.

Comment author: Chronos 16 February 2010 05:29:44AM *  3 points [-]

I suppose I should qualify that, as it's a bit unfair to Buffett.

Yes, Buffett is a professional investor and more expert than me at it, which counts for quite a bit. But he's also human, and humans don't do a very good job of anticipating economic activity beyond a horizon of a few years. Importantly, most humans have a laughably brief idea of what constitutes a "long term".

I'd estimate that Buffett's bet constitutes quite a few bits of evidence toward the profitability of Wal-mart over, say, a 2 year time horizon. But I was already leaning in that direction, so it doesn't move my posterior probability by very much. In contrast, I'd estimate that it provides a much smaller number of bits over a 10-year horizon: if I had to name a number, I'd say 2 bits. That's a nudge in Buffett's direction, but not a very big one.

Now, Wal-mart is not so foolish as to have played the derivatives shell games that exploded in the financial industry, nor do they have any substantial debt exposure. But I think a big source of risk, unconsidered in the standard analysis and probably unconsidered by Buffett, is their interdependence on China.

Sidebar:

Inflation triggers human biases: it causes people to miscalculate and believe they have more utilons merely because they have more money. (This is the essence of Keynesian stimulus: trick people into diverting their money from savings into spending. Regardless of whether you hold this is good or bad, it is what stimulus does.) Spending within an inflated economy is a complicated matter that I won't delve into, but international trade is where it gets interesting.

Imagine two countries, A and B, which are trade partners. A injects a stimulus. People in A start buying more goods, including imported goods from B, with their freshly-printed money. This creates a trade imbalance between A and B. When this happens the buyer (implicitly or explicitly) exchanges A's currency for B's. On the currency exchange markets, B's currency goes up (demanded) while A's goes down (supplied). Thus, in the absence of further intervention, the exchange rate will cause the price of B's goods to rise in A's currency until A can no longer afford them, putting the brakes on the trade imbalance.

However, the end of the trade imbalance can cause adjustment problems: when people made plans, they baked in assumptions that simply weren't true. People in A used to cheap $GOOD are suddenly faced with rising prices. Manufacturers in B were used to steady output but now face a significant slowdown, perhaps turning that new factory from a brilliant investment into a frustrating white elephant.

Magic wand: more stimulus! Now B gets in on the act: B injects stimulus, tricking the people of B into spending instead of saving and filling the factories with busywork. Thanks to imports and foreign investments, money starts to flow out of their country, causing their currency to come back down from the stratosphere. And the cheap currency exchange rates make A look like a good investment now...

But in the end, what has this circle accomplished: both A and B have severely devalued their currencies in relation to any third-party country C, both have depleted their citizen's savings accounts, and both have huge government debts due to their respective stimuli. Oh, and each has lots of manufacturing capacity that goes to waste unless the other is actively digging a money pit.

End sidebar.

Note that what the U.S. and China have is not quite what I described above. China is inflating, but the U.S. is inflating faster, and the dollar-yuan currency peg means the exchange rate isn't closing the trade valve. Therefore the trade balance persists, with China the continuous exporter. This creates a huge pileup of U.S. dollars that no one is sure what to do with, and it also means there's little incentive for people in China to import from U.S. manufacturers. (The Chinese government owns most of the dollars: it printed yuan to buy them and thus fix the price. Therefore the dollars are not in private hands, therefore there is little investment flowing into the U.S. from China.)

China is painfully exposed: the situation is clearly unsustainable, it took herculean effort to keep it from exploding this time around, and it's going to explode in the not-so-distant future. In desperation to keep the Keynesian pump primed, the Chinese government has plowed enormous amounts of stimulus into their domestic economy: the government funded the construction of an entire city, Ordos, merely to boost GDP. (Spoiler: no one lives there, but prices are sky-high: real estate "always goes up" in China.) The next major economic crisis will probably (0.80) start with China, and will almost certainly (0.98+) bring about a crisis severe enough that it puts China into a recession.

From Wal-mart's perspective, stimulus in China is a mixed blessing: it provides a tiny relief valve through which piled up U.S. dollars can leave the country, and it also subsidizes Chinese manufacturers to lower prices, but it also creates inflationary pressure within China and thus causes labor and manufacturing prices (measured in yuan, not utilons) to rise dramatically. The whole thing a chaotic powder keg, and the blast is not directionally pointed away from Wal-mart.

In short, expect China starting today to follow a similar 30-year trajectory as the one laid out by Japan starting in 1980, complete with one or more "lost decades". (The situation is not exactly analogous, but strongly suggestive.)

Comment author: taw 16 February 2010 02:40:00AM -1 points [-]

The point that regulations shift company size is completely different from Hayekian local information nonsense - but would also use some quantifying; and as far as I can tell regulations in retail are fairly low compared to most other fields. It has been my impression that libertarian/Austrian types really hate using numbers in their arguments, and prefer telling stories, but in economy you usually have effects both ways and it's only their relative size which indicates if something is a good idea or not.

Comment author: Chronos 16 February 2010 03:25:24AM *  8 points [-]

Ah, I managed to come up with a more concrete example of where Wal-mart is leaving local information on the table.

Wal-mart has large displays of featured items, internally known as COMAC. (No, I don't know what it stands for, either.) These items come in as a bulk shipment, go on the shelf for two weeks, then come down: anything left over goes on the shelf or into the backstock bins. (A little birdie told me that they've eliminated the backstock bins for almost all departments now, so I'm not sure what they do with the leftovers now.) They form the big islands in the middle of the wider aisles ("action alleys"), as well as the endcaps of each regular aisle.

Once upon a time, department managers were encouraged to choose their COMAC. The company would send out an internal memo of what the recommendations were, but there would be several slots available for local discretion. Also, several of the slots would be decided at the regional or even district level. I seem to vaguely recall that, in the distant past, COMAC didn't necessarily arrive automatically, and department managers could refuse to run a Bentonville-requested product in favor of something else.

This resulted in much greater sales:

  • Wal-mart could respond to a local competitor in the same city or even neighborhood. (My Wal-mart sold bananas for tens of cents per pound on Tuesdays for this reason.)
  • Wal-mart could sell products that complimented the specials of another local business.
  • Wal-mart could sell products that appealed to the clientele brought in by specific neighboring businesses. A Wal-mart next door to a PetCo is very different from a Wal-mart next door to a Lowe's.
  • Wal-mart could sell seasonal products much more effectively: specials on juice drinks and popsicles timed precisely for the yearly local heatwave, or specials on road salt and windshield scrapers at just the right time of the year for the annual ice storm.

Then, The Party^W^WHome Office started taking more and more control away from the individual stores. First, centrally-planned COMAC was mandatory. Then, the internal competition among department managers for the highest-profit COMAC item was removed. Later, local options were taken away entirely. Finally, department managers were abolished entirely, demoted to hourly employees, and no human was in charge of analyzing the supply/demand logistics of the individual departments.

I'm sure that each of these individual decisions seemed rational to The Party^W^WHome Office. In fact, the decision to abolish COMAC choice probably contributed directly to slightly lower prices: by guaranteeing a specific size of bulk order to the manufacturer, the manufacturer would be willing to reduce the price a bit more. But most of this supply/demand data never made it to Bentonville: it existed only in the department managers' heads, and to a lesser extent the Support and Assistant Managers above them.

<extrapolation>

Worst of all, the data looked at in Bentonville to make decisions did not include a breakdown on profitability per COMAC item per store. It was aggregated at the level of profitability per COMAC item, and profitability per store, but these were separate considerations looked at by separate corporate bureaucrats: the former chose COMAC items nationally, working with the buyers to find out what surpluses the suppliers wanted to get rid of, while the latter scolded stores for not meeting yearly sales and profit targets.

</extrapolation>

The logistics software, which examines per-item sellthrough rates on a per-store and per-district basis, could have spotted this... if a human were looking at it, and if it weren't explicitly and intentionally disabled when an item goes on COMAC display. But the logistics software only computes running averages: it's quite stupid, not even close to Bayesian, and it generates no theories on geography, seasons, or holidays. (I understand that day-of-week correlations are explicitly programmed in as a belief, but no more than that.)

Comment author: Eliezer_Yudkowsky 16 February 2010 02:05:45AM 5 points [-]

http://money.cnn.com/2009/11/16/news/companies/berkshire_walmart/index.htm

Buffett increased his stake in Walmart in Nov 2009.

Comment author: Chronos 16 February 2010 02:51:58AM *  0 points [-]

And on the timescale of 5 or even 10 years, he may even be right. Yay for him.

Comment author: taw 16 February 2010 02:40:00AM -1 points [-]

The point that regulations shift company size is completely different from Hayekian local information nonsense - but would also use some quantifying; and as far as I can tell regulations in retail are fairly low compared to most other fields. It has been my impression that libertarian/Austrian types really hate using numbers in their arguments, and prefer telling stories, but in economy you usually have effects both ways and it's only their relative size which indicates if something is a good idea or not.

Comment author: Chronos 16 February 2010 02:50:52AM *  0 points [-]

Re: "telling stories"... When it comes to refusal to calculate, the Austrians seem closely akin to the people who claim that morality is "mysterious". They're looking at the mistakes of others (principally Keynes) and trying to reverse stupidity.

Which is a shame, because they do have a few insights here and there that strike me as being so correct they're painfully obvious in hindsight.

Comment author: Chronos 16 February 2010 02:29:05AM *  10 points [-]

I'm not full up on Hayek specifically, but the Austrian point in general is that regulations create barriers that shift the average size of a corporation, and the shift is almost exclusively upward because it takes a larger company to hire lawyers to figure out what the regulations mean. This creates a selective pressure for larger corporations, due to an artificially imposed economy of scale.

Specifically, what is it about Wal-mart that is so economically scalable? Wal-mart is not like Intel: they don't make a ten billion dollar investment, then earn profit at zero marginal cost. They don't manufacture anything, therefore they don't benefit from manufacturing economies of scale. What is it about Wal-mart in particular that does have marginal cost approaching zero?

There are two components to that.

The first answer is: Wal-mart profits from the logistics of shipping via truck across the continental United States. Wal-mart has very effectively parlayed that core business competency into the specific niche application of big-box Wal-mart stores. If Wal-mart were to voluntarily cleave itself into two pieces along the logistics line, Wal-mart Shipping could take on other shipping traffic besides just what Wal-mart Retail is selling. Thus, the business would scale to an even greater size and the marginal cost would fall closer to the pure gasoline cost. Logically, Wal-mart should spin off Wal-mart Shipping as a separate company to reap more profits. In practice, they do not, and they have good reasons why they do not.

The second answer is: Wal-mart profits from strong-arming its suppliers into selling at monopsony prices. Wal-mart's Home Office almost entirely consists of "buyers", a role that's half corporate bureaucrat and half used-car salesman. The buyers go to companies and ask them for deals. Larger companies, e.g. ConAgra or any of the other food oligopolies, might tell Wal-mart to piss off. But smaller players receive offers they can't refuse.

Google for "Wal-mart Vlasic" for a classic example. Wal-mart wanted a "statement item", something they could show off for marketing purposes as an iconic example of Wal-mart's cheap prices. They decided that they wanted to sell a gallon jar of pickles for $3. In most households, a gallon jar of pickles is something that cannot be used up before it goes bad, but that's beside the point: if it's only $3, that's the same price as a jar one quarter the size, and you'd have to be a fool to pay $3 and "only" get a quart of pickles.

So, Wal-mart went to Vlasic and said, "We want to sell a gallon jar of pickles for $3". Vlasic said, "Are you crazy? That's not even close to break-even!". Wal-mart said, "Oh, well if you're not interested, that's fine. But it would be a shame if we were to, you know, accidentally forget to order any pickles at all from you, even the profitable sizes." Vlasic said, "... you bastards." and conceded.

Thus, Wal-mart sold gallon jars of Vlasic pickles for $3 for one summer, undoing Vlasic's previous positioning as a "premium" pickle brand that was worth a slightly higher cost in exchange for greater quality.

If Vlasic had been part of a bigger corporate conglomerate, i.e. not puny little Pinnacle Foods that owns a suite of also-ran brands, they would've had the power to say no. If Wal-mart had refused to carry one brand, Vlasic's hypothesized large parent company could've played Mutually Assured Destruction against them by refusing to sell their more popular brands at Wal-mart. But Pinnacle didn't have enough big brands in their brand portfolio, and thus was cowed into submission. (Note the creepy parallels to software patent law.)

Comment author: Chronos 16 February 2010 02:44:48AM *  14 points [-]

As a separate sidebar regarding logistics, it's interesting to note that Wal-mart's shipping component is effectively being subsidized by the federal government, by way of the U.S. Interstate system.

While I'm not so much of a libertarian that I think the Interstate system was a bad idea, it is important to note that the Interstate system created an entire category of business (shipping via truck) that directly harmed two existing industries (shipping via boat, shipping via train) and stunted the growth of a third (shipping via plane). This would be all fine and dandy if shipping via truck were more efficient after considering all externalities. But firstly you have the environmental cost of burning gasoline/diesel, including a not-insubstantial impact on the global climate. And secondly you have the more direct economic cost of road wear.

Road wear is a funny thing. The rule of thumb is that road damage accumulates with the fourth power of the weight per axle. A single car with passengers has perhaps 2,000 pounds spread evenly over two axles, for a road wear of O(10^12) times a tiny constant per mile driven. A large truck, of the kind used by Wal-mart, has perhaps 50,000 pounds spread evenly over eight axles (18 wheels, minus two for the cab weight, divided by two to convert to axles). That's a road wear of O(10^15) times constant per mile driven, or 1,000 times greater than a passenger car.

On rural interstates, trucks form between 10% and 50% of traffic.

Thus almost all highway repair dollars are artificially propping up the trucking industry, creating phony profits for the trucking companies by siphoning tax dollars from citizens.

Comment author: taw 16 February 2010 01:44:57AM 1 point [-]

And yet, in spite of the genuine diseconomies of scale which you mention, economies of scale for Wall-Mart seem ever larger, as it successfully competes in open market.

Nobody denies that diseconomies of scale exist - it's just that very little follows from that.

Comment author: Chronos 16 February 2010 02:29:05AM *  10 points [-]

I'm not full up on Hayek specifically, but the Austrian point in general is that regulations create barriers that shift the average size of a corporation, and the shift is almost exclusively upward because it takes a larger company to hire lawyers to figure out what the regulations mean. This creates a selective pressure for larger corporations, due to an artificially imposed economy of scale.

Specifically, what is it about Wal-mart that is so economically scalable? Wal-mart is not like Intel: they don't make a ten billion dollar investment, then earn profit at zero marginal cost. They don't manufacture anything, therefore they don't benefit from manufacturing economies of scale. What is it about Wal-mart in particular that does have marginal cost approaching zero?

There are two components to that.

The first answer is: Wal-mart profits from the logistics of shipping via truck across the continental United States. Wal-mart has very effectively parlayed that core business competency into the specific niche application of big-box Wal-mart stores. If Wal-mart were to voluntarily cleave itself into two pieces along the logistics line, Wal-mart Shipping could take on other shipping traffic besides just what Wal-mart Retail is selling. Thus, the business would scale to an even greater size and the marginal cost would fall closer to the pure gasoline cost. Logically, Wal-mart should spin off Wal-mart Shipping as a separate company to reap more profits. In practice, they do not, and they have good reasons why they do not.

The second answer is: Wal-mart profits from strong-arming its suppliers into selling at monopsony prices. Wal-mart's Home Office almost entirely consists of "buyers", a role that's half corporate bureaucrat and half used-car salesman. The buyers go to companies and ask them for deals. Larger companies, e.g. ConAgra or any of the other food oligopolies, might tell Wal-mart to piss off. But smaller players receive offers they can't refuse.

Google for "Wal-mart Vlasic" for a classic example. Wal-mart wanted a "statement item", something they could show off for marketing purposes as an iconic example of Wal-mart's cheap prices. They decided that they wanted to sell a gallon jar of pickles for $3. In most households, a gallon jar of pickles is something that cannot be used up before it goes bad, but that's beside the point: if it's only $3, that's the same price as a jar one quarter the size, and you'd have to be a fool to pay $3 and "only" get a quart of pickles.

So, Wal-mart went to Vlasic and said, "We want to sell a gallon jar of pickles for $3". Vlasic said, "Are you crazy? That's not even close to break-even!". Wal-mart said, "Oh, well if you're not interested, that's fine. But it would be a shame if we were to, you know, accidentally forget to order any pickles at all from you, even the profitable sizes." Vlasic said, "... you bastards." and conceded.

Thus, Wal-mart sold gallon jars of Vlasic pickles for $3 for one summer, undoing Vlasic's previous positioning as a "premium" pickle brand that was worth a slightly higher cost in exchange for greater quality.

If Vlasic had been part of a bigger corporate conglomerate, i.e. not puny little Pinnacle Foods that owns a suite of also-ran brands, they would've had the power to say no. If Wal-mart had refused to carry one brand, Vlasic's hypothesized large parent company could've played Mutually Assured Destruction against them by refusing to sell their more popular brands at Wal-mart. But Pinnacle didn't have enough big brands in their brand portfolio, and thus was cowed into submission. (Note the creepy parallels to software patent law.)

Comment author: grouchymusicologist 16 February 2010 01:14:53AM 6 points [-]

The good old-fashioned "list of the insane things Wal-Mart employees are made to suffer" is a minor literary genre of which I will always be fond.

But I do think you may be missing the point, which is that Wal-Mart is a highly profitable corporation and, from what I've read, one of the more systemically efficient organizations in human history, whereas the Soviet Union was an economic disaster from day one. Maybe it's as simple as good execution vs. bad execution, but notwithstanding inefficiencies and/or insanities at the level of what individual employees have to put up with, Wal-Mart does indeed seem to be getting the (faintly repulsive) job done.

Comment author: Chronos 16 February 2010 01:45:10AM *  0 points [-]

Actually, I'm not by any stretch of the imagination convinced that Wal-mart is a highly profitable corporation by any long-term measure: that is, I'm quite convinced (probability greater than 0.99) that Wal-mart is sacrificing long-term growth and sustainability in favor of superficial short-term gains. Upper management is desperate to do anything to make the stock price budge, long term be damned. Eventually, this superficiality will expose itself as the house of cards it truly is.

The recent news regarding firing over 10,000 employees at Sam's Club is salt in the wound here. You don't cut employees if you plan to proactively expand your business, you cut employees to entrench yourself and react defensively to the market moving around you. You especially don't cut your marketers and salespeople (which is what those people giving out free samples are... err, were... functioning as). You might shift a slice of your labor budget from a less effective strategy to a more effective one, but you don't simply drop the slice entirely and pocket the change. That will destroy the business, even if it pads the golden parachutes on the way out.

And it's not like the job cuts are the only piece of evidence. Apparently, in the few years its been since I worked there, they've stopped hiring full-time employees entirely: now, all hires are part-time. Thus: second-rate health insurance (not that health insurance ought to come from employers in the first place), no retirement plan (not even the crappy Wal-mart stock they pawned off on full-time employees like me), and easier to fire people on a whim. But this has the hidden cost of needing to re-train people from scratch as the n00bs enter the revolving door, and it also sabotages the quality of labor by destroying any sense of loyalty to the company or enjoyment of the work environment. They then respond to falling labor quality by trying to wring even more out of the employees they have, creating a downward vicious spiral as the best employees walk out the door for greener pastures.

If I had any substantial amount of money invested in Wal-mart (i.e. beyond the pittance of stock accumulated in my 5 year employment, almost too trivial to bother with), I would be pulling it out now for saner investments.

Comment author: taw 16 February 2010 12:31:29AM -3 points [-]

Highly relevant about Hayek.

The famous Hayekian argument is such nonsense I have no idea how it became famous in the first place. It basically attempts to prove that diseconomies of scale exist - disregarding simultaneous existence of economies of scale or any estimation of how big these diseconomies are - and this somehow means even slightest government regulation of market leads to economic inefficiency and ergo totalitarianism. Of course his definition of "central economic planning" includes every single corporation employing more than one person, and Wall-Mart has no problem aggregating local information of more goods than Soviet Union produced back when Hayek wrote it.

Hayek is nonsense. His arguments about local information are nonsense. He should have long been forgotten. Please do so already.

Comment author: Chronos 16 February 2010 12:59:07AM *  10 points [-]

Have you ever worked at Wal-mart? I have: I worked overnights as a shelf stocker for almost 5 years. The Soviet Union analogy is quite apt, although I'd peg it as closer to being a less gruesome version of the Great Leap Forward.

  • We'd joke to new hires about the Sam Walton statue in the basement. (The humor came from the non-existence of the basement, and the unease underlying the humor came from the fact we had posters instead of statues only because Bentonville was too cheap to spend more than $1.99 decorating the breakroom. In hushed tones, cracks about Chairman Mao were common between the better-read employees.)
  • Bentonville issued ridiculous edicts that completely ignored the situation on the ground in individual stores.
  • Edicts were replete with unrealistic quotas. For example, all employees were expected to stock 70 cases per hour, regardless of department: boxes full of tiny cosmetics bottles are treated identically to cardboard trays holding large blocks of Velveeta cheese (where the tray doubles as the customer display).
  • Edicts were inconsistently enforced. One week, the edict is to run backstock. A week later, the edict is to spend more time "zoning" (arranging the product on the shelf for aesthetics). The week after that, the edict is zero overtime. And a week after that, the edict is case counts for everyone (timed speed runs). Then it loops back to a previous edict, and everyone is scolded for not following that edict all along.
  • It was physically impossible to perform the job while fulfilling all edicts.
  • Sometimes, the more sympathetic managers would commiserate with us about being ordered to enforce the edicts. These were usually the managers who quit, got fired, or voluntarily stepped down because of the stress. One manager disappeared for six months, rumor has it due to a stress breakdown.
  • The less compassionate managers attempted to groom themselves for a position within The Party^W^WHome Office. Looking good to the higher bureaucrats was the only concern. They were the only ones who got promoted to Store Co-Manager and above.
  • If a plan failed, it was because the store (managers, employees, or both) had failed to execute it.
  • If blame for failure could be pinned on a specific person or team, they would be drummed out.
  • "Drumming out" would consist of enforcing all standing edicts to the letter, then punishing them for insubordination when an edict was broken: "verbal" coaching, written coaching, decision-day, fired.
  • A verbal coaching still involves written documentation, because Bentonville does not permit managers leeway, interpretation, or anything that can be swayed by compassion.
  • A "d-day" would send you home for a paid day: you were required to write an essay explaining why you deserved to keep your job.

EDIT: Oh, and how could I forget: this was replete with visits from Party Officials^W^WRegional Managers. The visits were officially "secret", but of course the Store Manager would be tipped off by someone in the Regional Office. Thus, the next 24 hours would be spent artificially polishing the store (zoning, filling holes on the shelves with products that don't belong there) at the cost of doing the real work.

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