People manage to be friendly without apriori knowledge of everyone else's preferences. Human values are very complex...and one person's preferences are not another's.
Being the same species comes with certain advantages for the possiibility of cooperation. But I wasn't very friendly towards a wasp-nest I discovered in my attic. People aren't very friendly to the vast majority of different species they deal with.
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Further, in this case the whole purpose of the experiment was to demonstrate that an AI could "take over a gatekeeper's mind through a text channel" (something previously deemed "impossible"). As far as that goes it was, in my view, successful.
It's clearly possible for some values of "gatekeeper", since some people fall for 419 scams. The test is a bit meaningless without information about the gatekeepers