Normal_Anomaly comments on On Debates with Trolls - Less Wrong
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Your first suggestion, "we are unable to recognize trolls", is a valid one. I personally didn't think of the downvoted user as a troll, just as someone who supported an incorrect epistemology and had a couple of confused ideas. It was only after said user failed to learn from several clear, well-written replies that it became clear that ver presence on LW was a bad thing.
It wasn't immediately clear to me either. But the discussions had continued well after said user failed to learn from that replies. And I have written at least two responses to his posts when I already knew it was going nowhere, and it required non-negligible willpower to give up after that.