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TheOtherDave comments on Learned Blankness - Less Wrong
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Experience certainly seems relevant.
This is something I've been pondering for a while and never been able to explain to my satisfaction.
I think society sets up the wrong expectations for interacting with computers. I see two categories of things - "people things", and "nature things".
People things would be stuff like paper forms, or communication skills, or shopping.
Nature things would be stuff like a garden (thanks to efm on irc!), or physics.
Computing has a bit of the characteristics of both, but needs to be treated more like a nature thing. Whereas it's often actually treated like a people thing.
I'm just kinda musing here, I don't have any explanation of this I'm happy with.
I normally think in terms of social and technical skills, which is similar to this distinction but carves at different spots. In other words, there are problems where the ability to manipulate cognitive systems into a desired state is useful, and problems where the ability to manipulate non-cognitive systems into a desired state is useful.
A lot of people seem to define themselves as good at one area and bad at the other, as though the two were mutually inhibitory. There's a connection here to gender roles, as well... social skills are more tightly associated with femininity and technical skills with masculinity, at least in the U.S.
People who define themselves as being good at social skills and bad at technical skills will be "not good with computers" in the same way they will be "not good with cars."
There's also an overlap with a class distinction here, at least in the U.S. Many blue-collar people who are "good with cars" will nevertheless not be "good with computers" because computers are associated with a different class. (This might be a matter of limited exposure, or might be a class-signaling thing, or both.)