Your response avoids the basic logic here. A human emulation would count as an AI, therefore human behavior is one possible AI behavior. There is nothing controversial in the statement; the conclusion is drawn from the premise. If you don't think a human emulation would count as AI, or isn't possible, or something else, fine, but... why wouldn't a human emulation count as an AI? How, for example, can we even think about advanced intelligence, much less attempt to model it, without considering human intelligence?

...humans respond to orders and requests in the way that we do because we tend to care what the person giving the request actually wants.

I don't think this is generally an accurate (or complex) description of human behavior, but it does sound to me like an "informal system" - i.e. we tend to care. My reading of (at least this part of) PhilGoetz's position is that it makes more sense to imagine something we would call an advanced or super AI responding to requests and commands with a certain nuance of understanding (as humans do) than with the inflexible ("brittle") formality of, say, your average BASIC program.