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RowanE comments on Open thread, Dec. 1 - Dec. 7, 2014 - Less Wrong
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In systems like the US, where undergraduate freshmen are basically customers paying a fee, I expect their input on what they want and expect the product they're purchasing to be like should be extremely relevant.
Yes, that is the "provide four years of cruise-ship fun experience" version mentioned. The idea that it's freshmen who are purchasing college education also needs a LOT of caveats.
Indeed, customers are usually expected to be informed about what they're buying. But in the case of education, where what the "customer" is buying is precisely knowledge, a freshman's opinion on what education should contain may be less well informed than, for example, a grad student's opinion.