In an interview, Angel Harris, author of Kids Don't Want to Fail: Oppositional Culture and the Black-White Achievement Gap, who'd been in the bottom tenth of the students in high school, describes the moment in college when a professor talked about listing a child's behaviors and letting a listener draw their own conclusions, rather than just calling the child bad-- this level of empiricism was a revelation to Harris and permanently changed the way he thought. This starts about 3 minutes into the recording and only runs for about five minutes.
His general point is that a lot of the gap between black and white students can be explained by teachers giving up on the black students-- he's got studies-- and that a lot of what looks like oppositional behavior is actually frustration from students who are being expected to learn things that they weren't given the prior education to understand.
I'd say his more general point is to have more respect for the idea that people are showing ordinary human reactions to their situations rather than there being something weird about them explaining what they're doing.
I've transcribed a minute:
What happened in college was during my first course it was a psychology class and the professor gave an example in class that completely changed my realationship with education, He said if a child is misbehaving in class, let's say, no, if a child is misbehaving in a playground, that's what it was, you can turn to some-one and say "Johnny is misbehaving" or you can say in the past hour Johnny has kicked four kids slapped five and punched three.
And that changed my life,because from then on... What he did was he explained a notion of empiricism, it was not necessarily just saying that Johnny was bad but (saying) describing what you saw and then letting others arrive at their own conclusion of whether or not that's bad and how bad that is. And so for a period after that I would,every conversion I had with some-one I would always say "what do you mean?" I wanted them to define exactly what they meant, but that changed my relationship with learning and education, from then on I was always looking to define things that were being said, to specify, to get the empirical essence of what was being discussed, so that little example changed things for me.