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knb comments on Open Thread for January 8 - 16 2014 - Less Wrong Discussion
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The CEO of a company I used to work at put up an anonymous feedback form. He was getting a lot of negative feedback, so he removed it.
Problem solved.
Easy mockery aside, a lot of employees like to gripe, and if the feedback was just the sort of useless whining that 1% of the workforce loves to engage in, then I'd shut it down too(or, possibly more maliciously, leave it up for morale and stop reading it).
It's an interesting problem. A small proportion of the complaints might be about something urgent--- how do you sort them out from the minor or irrelevant stuff?
Get rid of the direct communication, and tell your managers that important stuff should get filtered upwards.
Very funny. Sometimes you can't trust your managers.
Oh, it's hardly a perfect solution. But unless you hire a secretary to read the mailbox, it's what will happen. And much of the time it's good enough.