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NancyLebovitz comments on Open Thread for January 8 - 16 2014 - Less Wrong Discussion
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It's an interesting problem. A small proportion of the complaints might be about something urgent--- how do you sort them out from the minor or irrelevant stuff?
Get rid of the direct communication, and tell your managers that important stuff should get filtered upwards.
Very funny. Sometimes you can't trust your managers.
Oh, it's hardly a perfect solution. But unless you hire a secretary to read the mailbox, it's what will happen. And much of the time it's good enough.