I seek a pointer to material which may help me with a problem I am having. I have noticed that certain claims make me angry and defensive. I find this troubling because while I am convinced that a subset of those claims is wrong, I am unsure regarding the complement. Nevertheless, because I become angry and defensive, I simply cannot evaluate claims which belong in the complement. (Well, rather, I "evaluate" those claims by knocking down arguments in their favor and declaring victory over my opponents which is not particularly helpful in finding the truth.)
Sometimes it can help to understand where the person is coming from, why they have formed the impression that they have. It doesn't mean that they are right about the claims. But it can make it less frustrating to listen to them, and may provide an opportunity for gently nudging them in a better direction, or educating them as to a more accurate picture of the situation.
Defensiveness is what John Gottman calls one of the 4 Horsemen of Relationships. Gottman studies couples in his lab, so his ideas about relationships are based on data. There is discuss...
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