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I think that's nastier than necessary-- tech support has been giving some help. The problem is that they aren't willing to develop new tools.
If other people make the necessary tools, are they willing to deploy them?
If it's worth saying, but not worth its own post (even in Discussion), then it goes here.
Notes for future OT posters:
1. Please add the 'open_thread' tag.
2. Check if there is an active Open Thread before posting a new one. (Immediately before; refresh the list-of-threads page before posting.)
3. Open Threads should be posted in Discussion, and not Main.
4. Open Threads should start on Monday, and end on Sunday.