But I've always tried to follow the advice that the best way to deal with conflict is to calmly walk away, if possible.
Wow that is quite possibly the worst advice I have ever heard, without exaggeration. Walking away is a 'solution' that will literally never solve the problem. Now there are times when the best strategic move is to not engage, but that is a statement of priorities and/or timing. But never, not once do you solve a problem by ignoring it. Walking away is not a solution. I hope at least that lesson was learned from this tragic accident :(
Well, sometimes things have gone wrong from my not walking away from drunk angry people, and instead arguing back, escalting the situation to the point at which I have needed to use physical violence to defend myself.
But in this case, yes I should not have walked away, as there was too much to lose by walking away.
Basically I agree with Pimgd - walk away only if you don't need to interact with that person again, and there is nothing at stake, or if you certainly can't win the conflict.
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