Thanks so much, this is exactly what I've been going though at my new job, but hadn't been able to put words to it.
Is it possible though that sometimes the iceberg doesn't exist at all? I got a job as dishwasher at a restaurant when in high school. I fumbled food onto the floor, burned my hands, couldn't understand the head chef and was always working an hour after everyone else left. Feeling the iceberg below the waterline, I worked harder, skipping meals and never taking a break.
I left for a better job, and found out that I had been the best dishwasher they'd ever had in the position.
There's a typo: search for "door swung shot"; should be "door swung shut"
Couldn't find a more appropriate place to post, please advise.