Scope Insensitivity - The human brain can't represent large quantities: an environmental measure that will save 200,000 birds doesn't conjure anywhere near a hundred times the emotional impact and willingness-to-pay of a measure that would save 2,000 birds.
Correspondence Bias, also known as the fundamental attribution error, refers to the tendency to attribute the behavior of others to intrinsic dispositions, while excusing one's own behavior as the result of circumstance.
Confirmation bias, or Positive Bias is the tendency to look for evidence that confirms a hypothesis, rather than disconfirming evidence.
Planning Fallacy - We tend to plan envisioning that everything will go as expected. Even assuming that such an estimate is accurate conditional on everything going as expected, things will not go as expected. As a result, we routinely see outcomes worse then the ex ante worst case scenario.
Do We Believe Everything We're Told? - Some experiments on priming suggest that mere exposure to a view is enough to get one to passively accept it, at least until it is specifically rejected.
Illusion of Transparency - Everyone knows what their own words mean, but experiments have confirmed that we systematically overestimate how much sense we are making to others.
Evaluability - It's difficult for humans to evaluate an option except in comparison to other options. Poor decisions result when a poor category for comparison is used. Includes an application for cheap gift-shopping.
The Allais Paradox (and subsequent followups) - Offered choices between gambles, people make decision-theoretically inconsistent decisions.
I asked matt if this could be confirmed, but apparently there's only a very time-consuming method to gather anything other than circumstantial evidence for the accusation.
Jimrandomh had an idea for setting up a script that might help, maybe talk to him? In any event, it might be useful to have the capability to do this in general. That said, since this is only the first time we've had such a problem, it doesn't seem as of right now that this is a common enough issue to really justify investing in additional capabilities for the software.