I'd like to add "noticing when you don't know something." When someone asks you a question, its surprisingly tempting to try to be helpful and offer them an answer even when you don't have the necessary knowledge to provide an accurate answer. It can be easy to infer what the truth might be and offer that as an answer, without explaining that you're just guessing and don't actually know. (Example: I recently purchased a new television and my co-worker asked me what sort of Parental Controls it offered. I immediately started providing him an answe...
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