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Very true as well, though I will add the counter-caveat that the expert is usually biased toward concluding that your situation is not unusual. This is why many "tech support horror stories" have a bit where the narrator goes "... and then, when they finally got it through their heads that yes, I had tried restarting it five times, and no, I didn't have the wrong settings ..."
Well, we don't know that they're actually biased in this direction until we know how their assessment of the probability that the usual thing is going on compares to the actual probability that the usual thing is going on.
Yes, there are plenty of "tech support horror stories" where the consultant has a hard time catching on to the fact that the complainant is not dealing with a usual or trivial problem,... (read more)