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ChristianKl comments on Open Thread, Feb 8 - Feb 15, 2016 - Less Wrong
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Basically because there's a high likelihood that the operator on the other side doesn't believe that the spirits she sees exist and suggest she's wrong for believing they exist.
If that would be the case CronoDAS wouldn't have the problem he has.
Often helpline workers are people who formerly needed mental health advice themselves. At least, they'll have training on how to be helpful. I think it's very likely they'll be supportive, and unlikely that they'll be judgmental.
However, this is from a US perspective. Things may be different in other parts of the world.