Note: 1:30pm is just the gathering time, main topic is not until 2:30pm.
For this Saturday's topic, we're going to share our experience in "debugging" others' misconceptions -- cases where they made an incorrect inference about how to fix a problem, and how to trace back to the root cause. A (relative) newcomer, Joshua, mentioned his experience in handling support bugs, where he had to do that a lot.
Joshua will kick us off by sharing his experience in that role, and then we can take turns discussing our own techniques, and past situations with identifying root causes of misconceptions.
Looking forward to seeing those who attended the ACX Everywhere meetup! (This is in about the same place as that, except inside the store's cafe instead of the park area.)
To find us, look for the LW and SSC signs. People start arriving at 1:30 pm, and the main activity will begin at 2:30 pm. In light of the developments about Covid cases in Austin, please follow store guidance on masks.
Note: 1:30pm is just the gathering time, main topic is not until 2:30pm.
For this Saturday's topic, we're going to share our experience in "debugging" others' misconceptions -- cases where they made an incorrect inference about how to fix a problem, and how to trace back to the root cause. A (relative) newcomer, Joshua, mentioned his experience in handling support bugs, where he had to do that a lot.
Joshua will kick us off by sharing his experience in that role, and then we can take turns discussing our own techniques, and past situations with identifying root causes of misconceptions.
Looking forward to seeing those who attended the ACX Everywhere meetup! (This is in about the same place as that, except inside the store's cafe instead of the park area.)
To find us, look for the LW and SSC signs. People start arriving at 1:30 pm, and the main activity will begin at 2:30 pm. In light of the developments about Covid cases in Austin, please follow store guidance on masks.
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