jefftk, you state you're open to being convinced that you're causing harm through your work. So let me take a crack:
Have you read about the "rehabs near me" incident that the Verge uncovered? https://www.theverge.com/2017/9/7/16257412/rehabs-near-me-google-search-scam-florida-treatment-centers
Yes, Google chose to act *after it became public*, but Google was operating a major market segment, where they had dedicated members of the Ads sales team working on fostering a business area that was... outright predatory. At a CPC of $230, big money was moving here. It's hard for me to credibly believe that this harm happened due to the algorithm, that no humans at Google were clearly aware of what was going on, when Googlers were being sent out to events to pitch to this market.
This business Google was involved in was targeting an incredibly at-risk segment of the population, getting wild profit off of it, and, despite being a party to fraud, gets to keep all of it's profits from having done so. The problem I see here isn't just that the Ads team gets paid for participation in criminal activity, but they have no incentive to really stop profitable illegal activity.
When Google got caught, th...
While I think that ads can be (and, at least in my personal case, are) positive-sum, I don't think this article expresses the reason why. I would phrase it as follows:
while I agree with most of what you said and in an ideal world ad should work in a win-win manner as you described, I have cut out as many ads from my life as possible since they are significantly net harmful in my experience.
the problem that I found, and you don't seem to address, is that ads are not just a simple showing of "I have the stuff you may want". It is usually an attempt of manipulation using primarily superstimulus or social engineer to maximize profit for the advertisers. e.g. for a car ad they show happy people living exciting lives which have no relation to the car but make you associate the buying of the car with non-existence social fulfillment.
It would be ok if advertisers' incentives are aligned with ours. But usually, they are not perfectly aligned if not horribly misaligned. And I assume that companies that use "honest" ads would fail to compete against "superstimulus" ads. So the majority of ads would be the equivalence of attempted mind control which rational agent should avoid even at the price of not knowing that there are things you may want to buy.
In defense of the position df fd took, you're playing a very asymmetric game here. Advertisers are investing very large sums of money and lots of person-hours of work to figure out how to change people's preferences with those 15-second ads. There's not a comparable degree of investment in developing techniques for making sure your desires aren't manipulated. I think it's hard to be totally sure that ads aren't subtly creating new associations or preferences that are intended to benefit the advertiser (potentially at the reader's expense).
Taking a bigger look, I think most people would agree that the average person in the United States makes at least a few irrational consumption decisions (such as buying a large expensive car, eating an unhealthy diet, or spending money on mobile games). There are lots of things one could point to in order to try and explain why that is, but I think it's potentially good evidence that people overall are susceptible to having their desires changed by advertising.
this is a problem with you rather than a problem with ads
Oh, I absolutely agree that this is a problem with me rather than with ads. But the problem with me is that my brain is human. I can't totally fix the exploits in the human brain that ads target.
Given that this is a society of humans, ads seem contraindicated. I do try to avoid them, but ads are going out of my way to expose themselves to me in a way sodas mostly do not (except insofar as they are advertised).
I think you're somewhat underselling the bad by saying the thing that usually annoys you is insufficiently targeted advertisements, because it's downplaying the bad, like auto-play video/audio ads, or ads that expand or move around the screen.
I'm also noticing a trend - Youtube, I'm looking at you - of making advertisements less about actually selling advertisement, and more as a punishment for using the free version of a service as an incentive to push people onto the paid version.
These two things may not be entirely unrelated.
Also, while I think you're correct, I don't think your experiences are universal; in particular, targeted advertising just doesn't work for me.
Years ago, I tried to sign up for Match, and was rejected because they wouldn't be able to match me to anybody. I feel that the same kind of thing happens with targeted advertisements; I feel like they're trying really hard, but the targeted advertisements just don't ... connect with me. I think I've seen two advertisements in all of twenty five-ish years on the Internet that actually gave me information on a new product I was actually interested in getting.
Nonetheless, now that I've basically ...
As someone who also works on Ads at Google, I have to take the opposite stance; I view advertising as a blight upon the face of humanity, something to destroy if we can at all figure out how to do so. I comfort myself knowing that Google Ads is arguably the best of what's an awful ecosystem, and that I work in what's arguably the 'least bad part of advertising', which is fraud and abuse protection. At least the systems I work on make things less terrible.
However, the 'least bad part of advertising' is still not 'good'.
My favorite analogy for advertising right now is weaponry; specifically, guns. Advertising is like a handgun. Sure, it can be used for good, and sure, in the right hands it's fine, safe even. However, the default for a handgun is that it is Unsafe, and you have to put forth effort to "use it for good" because it's entire purpose is to kill living things. That's advertising - its entire purpose is to alter people's mental state without their permission. Sure, you can "use it for good", and sure, you can make it 'safe'. But it's a lot easier to use it for abuse and clockwork orange scenarios.
I'll be switching teams in the next few months to be out of Ads. Hopefully I can find something positive to work on.
its entire purpose is to alter people's mental state without their permission
I think that's the core of our disagreement? Here's an example I think is about maximally sympathetic: in non-pandemic times I help organize a contra dance. There are people who would like our dance, but don't know contra dancing exists, don't know that they would like it, or don't know about our dance in particular.
If I place ads, and some people see them and decide to come to our dance, do you have a problem with that? Or is it that you think most advertising doesn't work that way?
> its entire purpose is to alter people's mental state without their permission
I think that's the core of our disagreement?
Yes, and I think that would be a better path to attack my position. There's two attack vectors in that quoted line - "alter peoples mental state without their permission", and "permission". I would recommend avoiding the first attack vector; that will be an exceedingly difficult sell to me.
Permission on the other hand is already a partially open attack vector, and you're much, much more likely to change my mind by that route. Examples:
First off, kudos for putting your view up for criticism.
I'm surprised nobody has mentioned the opportunity cost. Putting the question of whether or not ads are good or bad aside, do you think you can find a job that creates more good in the world and pays about the same?
I don't really see my POV represented in the comments here, so I will add my 2c.
I have two strong beliefs:
1 seems extremely obvious to me and I'm sort of confused why people think differently. It's true that sometimes if I see an ad, it will communicate helpful information to me. However, this is obviously not even close to commensurate with the value of my time. If I have a problem, and I want to solve the problem, I will never, ever look for ads to help inform me about solutions to the problem, because there are much, much more efficient sources of information about solutions to all problems I ever have. This is a natural consequence of the fact that advertiser incentives are grossly misaligned with my preferences, and incidentally the fact that ads are produced by random marketing professionals who are usually not actually foremost expe...
We should create coordinated investment systems where people who desire a product pay in advance in accordance to how much they desire it, and the product is then given away for free to anyone. Patreon (and clones) and Kickstarter (and clones) are clearly successful examples of this, and we should try to move more and more consumer spending into that model.
This really doesn't work at equilibrium though. Why would I pay in advance instead of free-riding? Why would the amount I'm willing to pay reflect the value I get? That only happens if I believe that my contribution is 100% responsible for bringing about the good, but it's not clear to me how to ever get more than 1/N. The whole thing seems to rely on charity (which I do like, but for stuff that's charitably supported you don't need ads anyway).
I agree that problem #2 is bad, but I don't think we really have an alternative right now. I don't really like ads but still think it's plausible that they are better than charging if you aren't good at price discrimination.
(I think this is probably the most salient problem with capitalism after distributional issues. Wei Dai and I independently proposed this scheme.)
"if I'm causing harm through my work I would like to know about it". Here is: sites that earn from ads effectively fight not for your attention, but your screen time. And your screen time is limited to 24h a day, minus such unwanted distractions as sleep, eating, etc.
And that's the whole pie, it's not extendable. When Facebook wins an hour of your screen time, Twitter looses it. There is no win-win.
So the sites use every and all tech to keep you glued to the screen (and to their site). That's why we have video previews now. That's why catchy (and misleading) titles. That's why we're fed outrage. That's why news are negative. That's why a lot of things that are bad on the Net.
And the problem is, once one site figures up something, others have to adopt it, too, because the pie is limited. Or they'll lose.
Subscription based services, on the other hand, don't have to care how much time you spend with them - as long as you keep the subscription. They don't have to be evil to survive.
I strongly disagree with your sentiments.
Advertising is bad because it’s fundamentally about influencing people to do things they wouldn’t do otherwise. That takes us all away from what’s actually important. It also drives the attention economy, which turns the process of searching for information and learning about the world into a machine for manipulating people. Advertising should really be called commercial propaganda - that reveals more clearly what it is. Privacy is only one aspect of the problem.
Your arguments are myopic in that they are all based on the current system we have now, which is built around advertising models. Of course those models don’t work well without advertising. If we reduced advertising the world would keep on turning and human ingenuity would come up with other ways for information to be delivered and funded. I don’t need to define what new system that would be to say that advertising is bad.
Advertising is bad because it’s fundamentally about influencing people to do things they wouldn’t do otherwise. That takes us all away from what’s actually important.
Advice is bad because it's fundamentally about influencing people to do things they wouldn't do otherwise. Giving and receiving advice takes us all away from what's actually important.
Sorry for the snark, but I think this is too general of an argument, proves too much, and therefore fails.
Advice from a person who doesn't care about you and makes money when you follow it is useless at best, and likely harmful. Advertising from a friend who wants what's best for you might be beneficial, if such a thing existed.
I feel the same way (and viscerally detest ads, and go to very great lengths to avoid exposure to them), but I'm not sure whether I actually agree.
Having an advertiser attempt to manipulate your brain so that you do a thing you otherwise wouldn't have done is, for sure, bad for you. But so is having less money, and at present the only available ways of getting Nice Things On The Internet that no one is choosing to supply out of sheer benevolence[1] are (a) that you pay them money and (b) that someone pays them for showing you ads.
So, how do the harm of being manipulated and the harm of being charged money compare? Suppose it costs you ($1 times number of viewers) to make something nice, and you can get that back either by charging everyone $1 or by showing everyone ads that pay you $1. Presumably the people making the ads think they're getting more than $1 of value in exchange, on average; probably not much more, else the prices would be lower since I think these markets are quite competitive. Let's say it's $2. That means that they think that on average they can bamboozle me into spending enough money on their stuff to bring them $2 of profit, which at typical margins might mean t...
I've always felt weird about my contribution to ads. Half the projects I've worked on at Microsoft were ads and I'm currently waiting to hear back from hiring committee at Google about working on some different ads for them instead.
I guess the part I'm not sure about is, are the people who purchase something in response to an ad better off? The only purchase that stemmed from an unsolicited ad I saw was bugging my mom for some Heelys as a kid; but every time I've let an "almost ad" like a friend talking about something convince me to buy someth...
Advertising tries to legitimize all kinds of surveillance. Somehow we got the situation where it is considered perfectly normal that a corporation is reading my letters to my wife (she uses Gmail), tracks my every movement (I use Android), and keeps a detailed log of maybe half of the web articles I have ever looked at (depending on what ads they serve and whether I used a blocker). Me calling a spade a spade almost makes me sound paranoid. But can you imagine traveling 25 years in the past and telling everyone "this is the glorious future our 'not evil' c...
a corporation is reading my letters to my wife (she uses Gmail)
Gmail announced they would no longer use the contents of email to target ads in 2017: https://blog.google/products/gmail/g-suite-gains-traction-in-the-enterprise-g-suites-gmail-and-consumer-gmail-to-more-closely-align/ https://www.nytimes.com/2017/06/23/technology/gmail-ads.html
tracks my every movement (I use Android)
You can choose whether to have location tracking enabled, though? I have it on, because I like having a record of where I've been and I trust Google to handle this information securely, but I could turn it off if I wanted.
keeps a detailed log of maybe half of the web articles I have ever looked at (depending on what ads they serve and whether I used a blocker)
That's what the second half of the post is about: a project I'm working on to serve targeted ads without letting advertisers know all the sites you visit.
With advertising, if I accidentally click on the link, I already paid. ...even if 3 seconds after opening the page they regret having clicked on the link, the ad was already shown, the author of the page made the profit
Mostly not. Advertisers know whether their ads were viewed and aren'...
A path ads could take that seems like it would both be more ethical and more profitable, yet I don't see happening: actually get direct consumer feedback!
I like the concept of targeted ads showing me things I enjoy and am interested in, but empirically, they're not very good at it! Maybe it's because I use an adblocker most of the time, but even on my phone, ads are reliably uninteresting to me, and I think the fraction that I click on or update positively towards the company from must be far below 1%.* So why don't advertisers have an option for me to say...
I think universal paywalls would be much better. Consider how video games typically work: You pay for the game, then you can play it as much as you like. Video games sometimes try to sell you things (e.g. political ideologies, products) but there is vastly less of that then e.g. youtube or facebook, what with all the ads, propaganda, promoted content, etc. Imagine if instead all video games were free, but to make money the video game companies accepted bribes to fill their games with product placement and propaganda. I would not prefer that world, even tho...
Universal basic income would help, and I'm strongly in favor of it, but I don't think that's likely to be politically feasible anytime soon.
There's a solution to achieving this without going the political route: create a digital currency that regularly distributes to everybody in a UBI-like fashion, then ask for that specific currency exclusively as payment. Bonus points if several different similar fee-requiring projects do so together.
I'll describe the problems I have with online advertising, both for me and in general:
a) For me personally:
If a manufacturer wants to get me interested in anything, at all, I want specs front and first. No fluff, no emotional appeal, no aesthetic considerations. Hard data. If an ad has any of these, and none of the form, I not only ignore it, but I develop a very strong negative bias towards the bra...
Third funding model: You pay with contributed labor value
Consider how amazon turk employs people to work on small problems for small payments.
Google maps engages users to answer questions and write reviews for places they have been, for free. What if instead, occasional contributions to updating the map was the price for using it?
What if more online resources worked on a torrent-ish model where those accessing it contribute to hosting it for others? Wouldn't that be grand?
For me, every web page would be improved if it had no ads. Ads just get in the way of whatever my purpose was in going to that web site. How big sites like YouTube can support themselves is an important question, and maybe one must put up with ads, faute de mieux, but that does not change the fact that they are invariably a bad experience for me. The number of times I've hit mute on a particular middle-aged prat launching into his spiel about how "The funeral industry has been ripping people off for—"!
The only quasi-exception to that is when I specifically...
I see a lot of disagreement about whether ads are "manipulative" or not, and I generally agree with OP's example in another comment about a contra dance. I have also organized various clubs and activities before, and I don't really think "ads you see when using a website" and "ads you see when glancing at your university's activities wall" are all that different, ethically speaking.
I think the "manipulation" aspect has far more to do with the content of an ad than where it's placed. Concerns of this sort are ones I would level at someone who works in...
Nicely written and argued!
I don't have any interest in trying to change your mind. Given current options, there really isn't any other rational option. I know that privacy is an issue, but the danger is largely speculative to date.
I'm more interested in the relationship between people (sorry, 'consumers') and marketing/advertising in general.
In the beginning, somebody said, 'I think people would like to know about my product' and put up a sign or had somebody wander around telling people. It worked, and more people began doing the same. Some people w...
Hi jefftk-
My major issue with ads is that they're slowly obliterating the consumer surplus of the internet.
This is mostly anecdotal, but it seems much harder to find useful information on an internet search today than it was, say, 10 years ago. Any given search is polluted by a series of ad-laden pages with the absolute minimum information content required to get them to rank for a given search. There may be more useful information on the internet today than the 2011 internet, but it seems like it's increasingly crowded out by less useful information with ...
Commenting just to add support for putting your worldview up for discussion and criticism, especially when you've got a lot of the latter. Always interesting to see people openly grappling with the impacts of their work/ choices and demonstrating a willingness to change their mind.
better ads than paywalls
Having worked in advertising for 4 years, I am not convinced. Citation is needed. It also implies these are the only two options, but consider the very webpage you are on currently: no ads, no paywall! What's going on?!
Which is only to say that there are other options to explore. That those two models are the most prevalent does not mean they are the only viable options (think of how easy it is to go with an ad-model if users have been trained to accept it as the status-quo, which is self-enforcing, and how viable some other mode...
I slightly disagree that "producing most of what there is to read requires money". Yes most writing is made for profit, but the very best writing I is often made because the author needs to say it, not because they expect compensation. Definitely need to look at evidence on this, though.
If bad writing is helped more than good writing by ad revenue, then it's less clear that advertising is good.
Jeff, the main premise of your article "better ads than paywalls" is a weak argument. Would you prefer to drive a car, given to you for free, but you have to be exposed to ads all the time you drive it? Would you prefer to live in a home that was given to you for free but every wall, every mirror and every device is recording everything you do and playing ads non-stop? Paywalls are meaningful. The "wall" protect us, our privacy, our thoughts, our sanity and gives us guarantees via a two way contract.
You can argue that some people would opt-in into a...
I have two different thoughts on this:
The way online ads are currently monetized relies on personalization. This means that online ads create a strong incentive to track people, and to harm people's ability to have privacy online.
You might be interested in the second half of the post, starting with "But the biggest issue I see people raising is the privacy impact of targeted ads..."?
One answer is that I'm earning to give: I give half of what I earn to the most effective charities I can find, and the more I earn the more I can give. This is not the full answer, however, since when people ask me this they're generally coming from a perspective of viewing ads (or perhaps online ads) as negative, and the question is more like "why do you choose to work on something bad?"
The thing is, I think advertising is positive, and I think my individual contribution is positive. I'm open to being convinced on this: if I'm causing harm through my work I would like to know about it.
So: why is advertising good? I mean, isn't it annoying when sites show you ads instead of whatever it is you want to read? The question is, what is the alternative? I see two main funding models:
(I'm using the internet-specific term 'paywall' to refer to the general "pay money for access" concept: buying books, paying admission, subscribing to streaming services, etc.)
Both paywalls and ads have a range of advantages and disadvantages. Some of these vary by medium: books are expensive enough to print that they couldn't be funded by advertising; an analog radio receiver is simple enough that a paywall would require draconian legal force. On the internet, however, I think ads are generally a better fit for two reasons:
Minimal friction. You can follow links from site to site, without barriers. You don't have to decide which sites to subscribe to. If someone sends you a link to an article, you can read it.
Non-regressive. Paywalls, like other fixed costs, are regressive: a newspaper at $220/y is effectively much more expensive for someone earning $10k than $100k.
You can sort of fix friction with bundling: you subscribe to a streaming service then can watch (or listen to, or read) anything in their collection. There are advantages to this approach, but it's a bad fit for articles. Web browsing works best when people can read and share anything without a subscription ("sorry, this article is for Conglomerated Media Group subscribers only"). To meaningfully fix friction with bundling you would need to get down to a small number of subscriptions, which then gives those organizations an enormous (and dangerous!) amount of power.
Micropayments could potentially resolve this friction in a decentralized way, which I would love to see. On the other hand, this is a really hard problem: people have been working on it since at least Digital's Millicent in over 25 years ago. There have been many proposals and startups, but nothing has really worked out.
Even if we could resolve payment's friction issues, however, we would still be stuck with the basic problem that some people have much more disposable income than others. Universal basic income would help, and I'm strongly in favor of it, but I don't think that's likely to be politically feasible anytime soon.
And so: ads. Funding the open web.
Or perhaps: better ads than paywalls
I don't want to be too easy on ads, though: there's a lot wrong with internet advertising today. For example, there isn't enough incentive for advertisers to limit their use of bandwidth or publishers to avoid annoying ad experiences. But the biggest issue I see people raising is the privacy impact of targeted ads.
Most products are a much better fit for some people than others. If you tried selling bicycles to fish very few would be interested, and you'd mostly be wasting their attention. This means advertising is worth a lot more when you can put the right ad in front of the right person.
One way to do this is to advertise in places where people who are disproportionately interested are likely to be. Model railroad ads on model railroading forums, sponsored products on Amazon, a booth at a trade show. This works great if you want to write a blog about cool new credit cards, but what about all those sites that don't have a strong commercial tie-in?
A large fraction of ads on the web today are targeted based on past browsing. When I was writing all those posts about cars I visited a lot of car sites, and then I saw a lot of car ads on other sites. I didn't end up buying a car, but advertisers were correct that I was much more likely to buy a car soon then a random person.
Historically, ads like this have been built on top of third-party cookies. When I visited one of those car sites they probably put a little bit of HTML on their page like:
My browser sent a request for that image, and got back an invisible "tracking pixel" with something like: The vendor probably stored a record like: Later on, perhaps I visited a site about flowers, and was served: This time, my browser already had a cookie foradtech.example
and so included it on the request: This lets the vendor update their record for me: Sometime later I'm reading something unrelated on a site that contracts withadtech.example
to show ads. My browser sends a request for ads, and my cookie is included. The vendor runs an auction, bidders are especially interested in paying to show me car ads (more profit than flowers) and I get an ad about cars.This model has some major drawbacks from a privacy perspective. Typically, the vendor doesn't just get that you are interested in cars, they get the full URL of the page you are on. This lets them build up a pretty thorough picture of all the pages you have visited around the web. Then they can link their database with other vendors databases, and get even more coverage.
This started to change in 2017 when Safari announced "Intelligent Tracking Protection". The first of very many rounds of of iteration, it brought Safari to full third-party cookie blocking about a year ago. Firefox followed, and Chrome announced they would too.
Well, sort of. Chrome's announcement was a bit more nuanced:
The idea is, build browser APIs that will allow this kind of well-targeted advertising without sending your browsing history to advertisers, and then get rid of third-party cookies.
One of these proposed APIs is TURTLEDOVE. It lets an advertiser tell your browser "remember that I know this user is interested in cars" and then later "show this ad to users I said were interested in cars." Because the browser stores this information, and is very careful in how it handles bidding, reporting, and showing the ad, it doesn't let the advertisers learn what sites you visit or sites learn what ads you see.
I've been figuring out how ads can use TURTLEDOVE, helping build an open-source plain-JS implementation of the API for testing and experimentation, and suggesting ways the API could be better (#119, #146, #149, #158, #161, #164). I think this is a lot of why I've been blogging less lately: writing up these ideas draws from a similar place.
Advertising is how we fund a web where you can freely browse from site to site, and my main work is helping figure out how to move ads onto less-powerful more-private APIs. While I think the vast majority of my altruistic impact is through donations, I don't think my work in advertising is something harmful to offset.