Mike Conant
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Mike Conant has not written any posts yet.
Mike Conant has not written any posts yet.
Thank you for your thoughts! I enjoyed reading. My first reaction is how you equated tribalism and group identity, so it is worth clarifying what you mean here? I believe that a group's identity is not necessarily tribal, though it may very well be used as a tribal weapon. Simple examples are the creation of gentiles, atheists, or Huguenots as "identities" defined via the jews, theists, or Catholics, respectively, as derisive identities. These labels are payloads for both blame or pride depending on who is owning them. Your thoughts?
I appreciated the scout analogy as a way of describing one's openness to new ideas as a balance to the more characteristically tribal behavior of defending the "rules of the tribe". I think we all benefit from a balance.
Is Tribalism a negative? Maybe. I think we all love connection with those who we relate with, that is good. When it defines your weltanschauung, it is definitely limiting the potential for growth.
While it’s easy to see how a rigid procedure can strip agency from frontline workers—whether at Schiphol Airport in 1999 or on an airline gate—there’s a deeper point worth emphasizing: processes are not villains in themselves but the tools we use to achieve collective goals.
At their best, formalized workflows capture institutional knowledge, ensure consistency, and guard against the whims of any single individual. When they “misfire” in rare edge cases, that usually means one of two things: either the process wasn’t designed to handle that scenario, or the mechanisms for handling exceptions were missing or poorly defined. In other words, a process gone awry doesn’t discredit the very idea of process; it... (read more)