This is an experiment in short-form content on LW2.0. I'll be using the comment section of this post as a repository of short, sometimes-half-baked posts that either:
- don't feel ready to be written up as a full post
- I think the process of writing them up might make them worse (i.e. longer than they need to be)
I ask people not to create top-level comments here, but feel free to reply to comments like you would a FB post.
I... had a surprisingly good time reading Coinbase's Terms of Service update email?
What I like about this was that normally Terms of Service are just incredibly opaque to me, and when someone says they updated them I just shrug helplessly.
And here... well... to be clear I totally haven't checked if this is actually a good distillation of their changes, or how adversarial their terms of service are.But when I imagine a good, benevolent company trying to have a reasonable terms-of-service, and communicating clearly about it, it seems like actually a hard problem. (I'm currently looking at this through a lens that has general alignment parallels – communicating truthfully in an ontology your user can understand is a difficult problem)
And this email seemed like it was trying (to at least pretend to) do a good job with that.It's still not sufficient. (this email would be much better if instead of saying "We changed something about X", it said more explicitly "we changed X to Y, here's a short summary of Y")But it was an interesting signpost along the way to clear communication in a world of complicated interlocking systems
Yeah, sounds right.
It still gets me thinking about what the idealized version of this actually is.
I guess game/software patch notes are the thing that seems closest-in-concept space that's actually useful. It'd be interesting to see a TOS that had github/googledoc-changelog capability. (It occurs to me LW could maybe have a TOS that lived in a post which would have that automatically)